Who to See

We operate an ‘on the day’ appointment system whereby a limited number of appointment slots are reserved for on the day booking. These appointments are reserved for conditions of an urgent nature only.

To arrange an urgent ‘on the day’ appointment we request that patients do this via Systmconnect stating their urgent care needs and this will be reviewed by a clinician. Alternatively telephone the surgery when the lines open at 08:00 or call into the surgery when the doors open at 08:00.

The doctors have asked the reception staff to take a brief description of the nature of illness so that an appropriate appointment can be allocated.

Routine appointments with all our clinicians can usually be booked up to 4 weeks in advance. If your problem is not of an urgent nature, please request a routine appointment.

To arrange a routine appointment, you can telephone the reception team, use SystmConnect, or call into the surgery. Your clinician may ask you to make a further routine appointment before you leave.

Sometimes upon requesting an appointment, our reception team may advise that you are best suited to a call back. If you require an appointment a message will be passed to the clinician who will then either call you back with advice, ask that you be given an urgent or routine appointment or ask reception staff to call back and relay the advice.

Appointments with GPs are booked at 10 minute intervals (GP Registrar and Advanced Nurse Practitioner appointments may be at longer intervals). Appointments with the nursing team vary depending on what the appointment is for.

We request that patients discuss one issue during their consultation to ensure that adequate time and attention can be given to listening to you, assessing you and diagnosing your problem. You maybe advised to make another appointment to discuss any additional issues.

Please note that clinicians only see one patient per consultation. Please make a separate appointment for each person needing to be seen.

During any consultation at the surgery you may request a trained, DBS checked chaperone to accompany you. On occasions, the clinician may request that a chaperone is present. A chaperone is witness to the consultation and will be required to have view of the patient during any examination taking place. A chaperone can also be requested simply to provide support such as holding a hand during an examination if the patient feels anxious.

Details of the chaperone will be documented in your medical record. Our chaperones include all clinicians and some members of the admin team. All are trained in the role of a chaperone. We cannot guarantee who will be the allocated chaperone as this will depend on staff availability at the time of your appointment.

If you are housebound due to illness or disability, we offer a home visit service. We aim to carry out home visits between 12:00 and 14:00 and therefore ask that all home visit requests are made as early as possible, ideally by 11:00 am. If a home visit request is made after 11:00 am, the doctor on call will be notified and will decide whether the visit will take place on the same day. It may be that the doctor visits later that evening or arranges the visit for the following day.

All home visits are at the discretion of the doctors.

When requesting a home visit, the receptionist will ask for details of the problem to help the doctor prioritise the visit and ensure you receive the most appropriate level of care at the right time.

You may be visited by a GP, GP Registrar or Advanced Practitioner. Whilst we try to accommodate your preference of clinician, this may not always be possible.

Please be aware that transport difficulties to the surgery are not considered a valid reason for requesting a home visit. If you are facing challenges travelling to the surgery, we encourage you to explore alternative transportation options or contact us for assistance.

We have a text messaging service that allows you to receive appointment confirmations and reminders. The service also enables you to cancel your appointment by replying to the text message, helping us to offer your appointment to another patient.

To use this service, you will need to register by completing a consent form.

Please remember to keep your contact details up to date by informing us whenever you change your address, telephone number or email address.

We ask that patients arrive shortly before the appointment time. If you anticipate that you will arrive late for your appointment please try to contact the surgery in advance, to let us know. We may still be able to see you on the same day, if we are pre-warned of your anticipated late arrival.

If you arrive more than 10 minutes late for an appointment and have not given us prior warning of this, please inform the receptionist upon your arrival as the self-check in screen will prevent the self-check in functionality. Depending on the type of appointment that you have booked, we may ask that you re-book your appointment. If you have an urgent appointment or deem your condition to be of a urgent nature, we will request a decision from the clinician as to whether you can still be seen on the same day. This may be at a different time and we may ask that you wait or come back later. The decision of the clinician is final and the receptionist cannot change this decision once it has been made